Condition of Returned items Policy

All items returned must be in the same condition in which they were received by the buyer and must include all items that were in the original package. If any parts are missing after the item is returned the seller can the deduct the amount of the loss and the refund to the buyer will only be for the partial balance after such deduction. The seller may also deduct any loss suffered due to damage that occurs while the returned items is in transit, if the damage is caused by the item being packaged incorrectly.

Return requirements

All items returned must be in the exact condition they were received, which includes the following:

• The items must be unused, unaltered and with no damage or signs of use outside of the listed item condition
• All parts and accessories must be intact and complete, including all manuals, warranty cards or other items contained in the original packaging;
• All items must include the original packaging, which includes any items used to wrap or protect the item

Art & Collectables

• Any certificates of authenticity, grading or appraisal that was provided with the item must be returned;
• Items may not be removed from any sealed packaging

Fashion

• Items must not appear to have been worn, washed, used or altered;
• Original tags and labels must still be attached to the item
• Health & Beauty products must be unused and in original, unopened, undamaged and resalable condition

Electronics & Home Appliances

• Factory seal must remain intact

Liquor & Food

• Item must be unopened and packaging must be undamaged
• All items included in the listing must be returned, especially where items are sold in bulk or multiple items are sold together, i.e if a carton of products was purchased the full carton must be returned

Home & Garden

• Bedding items should be unopened and unused

Industrial

• To be returned in original packaging, unassembled and any fuel or liquid must be removed from the item